Privacy Policy – School Wheels School Transport Service

This Privacy Policy explains how School Wheels, a safe school transport service based in South Goa, Goa, India, collects, uses, and protects personal information. Our school transport operations are built around student safety and data privacy. To learn more about who we are and how our service operates, you can also visit our About School Wheels school transport service page. Please read this School Wheels Privacy Policy carefully to understand how we handle your information as a parent or guardian. This page forms the official School Wheels privacy policy for student transport in Goa.

1. Introduction – School Wheels Privacy Policy

School Wheels provides organised school transport in Goa so that students can travel safely between home and school. You can read more about our background and values on our About Us page. When you choose our school bus service, you place your trust in us not only for daily travel but also for the responsible handling of your family’s personal information. We take this responsibility seriously, and this document is intended to give you a clear understanding of the School Wheels privacy policy for student transport in Goa.

This Privacy Policy sets out what data we collect, how we use it to support student safety and reliable school transport, how we protect it, and what rights you have in relation to your data privacy. For more information about our safety practices and protocols, please see our dedicated student safety and school transport safety page.

2. Data We Collect

To provide a safe school transport service and to protect student safety, we may collect the following information from parents and guardians when you enquire about or enrol for School Wheels school transport in Goa. This information is collected and processed in line with the School Wheels privacy policy for student transport in Goa. You can learn more about how our service operates and the areas we cover on our school transport routes in Goa page.

Parent or guardian full name.
Primary phone number and alternative contact number, if provided.
Email address, where available.
Residential address.
Pickup and drop-off address and usual pickup/drop timings.
Child’s full name.
Child’s class and division (if applicable).
School name and school address.
Route details, including allocated route and vehicle information.
Emergency contact person and phone number.
Any special instructions related to student safety, health, or travel needs (for example, medical conditions, seating preferences, or authorised pickup persons).

We collect this information directly from parents or guardians through our enquiry process, booking forms, and ongoing communication related to the school transport service, as outlined in this School Wheels Privacy Policy. If you wish to start using our service, you can find simple steps to register on our enrol for School Wheels school transport page.

3. How We Use Your Data

We use the data we collect only for purposes connected to providing a safe, reliable, and efficient school transport service and to support student safety. This includes planning and managing our school transport routes and service areas in Goa and applying our school transport safety practices and protocols on every journey.

Coordinating daily school transport pickup and drop for your child.
Planning, scheduling, and optimising school bus routes and stops.
Verifying student identity at pickup and drop-off points.
Confirming bookings and managing enrolments and changes in service.
Communicating with parents and guardians via phone calls, SMS, and WhatsApp about pickup and drop timings, delays, emergencies, route or schedule changes, safety alerts, fee reminders, and other important service updates.
Maintaining internal records to track routes, students, and service usage.
Reviewing and improving our service quality, operational efficiency, and safety practices.

We do not use your data for unrelated marketing or for profiling children for advertising or similar purposes.

4. Legal Basis for Processing

When you share your details and enrol your child in the School Wheels school transport service, you provide your consent for us to collect, store, and use personal data as described in this Privacy Policy. This consent allows us to operate our school transport service and support student safety.

In addition, some processing is necessary for our legitimate interest in providing a safe school transport service. These legitimate interests include route planning, vehicle and driver management, verifying student identity, and maintaining the safety and security of students, staff, and other road users. We handle all data in a responsible and proportionate manner, with data privacy and student safety as our primary considerations. You can read more about how we manage routes and daily operations on our Goa school transport routes and operations page.

5. Data Protection & Security

We put in place practical technical and organisational measures to protect your personal data and to support strong data privacy standards. Many of these measures form part of our wider school bus safety procedures and protocols that apply to students, drivers, and staff.

Digital records are stored on password-protected devices or systems, with security tools enabled where possible.
Physical records, if any, are kept in secure locations with restricted access.
Access to personal data is limited to authorised staff and drivers who need the information to perform their duties, such as route planning, pickup and drop coordination, and safety monitoring.
Our team members who handle personal data are made aware of their confidentiality obligations and are expected to handle information with care and discretion.
We use reasonable safeguards to reduce the risk of unauthorised access, loss, misuse, or disclosure of personal data.

Although we work diligently to protect your information, no system or method of storage or transmission can be guaranteed to be completely secure. We encourage parents and guardians to also take care when sharing information with us, especially over phone or messaging platforms.

6. Data Sharing & Third Parties

We respect your trust and take extra care with children’s information. School Wheels does not sell or rent personal data to any third party.

We do not share personal data with third parties without your explicit consent, except in the limited situations described below, where sharing is necessary to comply with the law or to protect student safety:

With your consent: When you give clear permission for specific sharing, for example with your child’s school or another service provider involved in school transport.
Legal or regulatory requirements: When we are required to share information with law enforcement, government bodies, courts, or regulatory authorities under applicable laws.
Protecting vital interests: Where sharing information is necessary to protect the safety of students, staff, or the public, for example in an emergency situation.

In all such cases, we aim to share only the minimum necessary information and to handle all data in line with our commitment to student safety and data privacy.

7. Data Retention

We keep personal data only for as long as it is needed for the purposes of providing school transport and supporting student safety, or as required by law. This aligns with our goal of offering consistent, long-term school transport services for families in Goa while respecting your privacy.

We retain data while your child is actively using the School Wheels school transport service.
After your child stops using the service, we may keep information for a reasonable period to meet legal, accounting, safety, or operational requirements (for example, to respond to queries or resolve disputes).
We regularly review the data we hold and, when it is no longer needed, we take steps to securely delete it or convert it into a form that no longer identifies any individual (for example, by anonymising records for statistical analysis of school transport in Goa).

8. Your Rights

We want parents and guardians to feel confident and in control of their data privacy and their child’s information. Subject to applicable law, you have the right to: You can learn more about general data protection principles on the official website of the Ministry of Electronics and Information Technology, Government of India.

Request access to the personal data we hold about you and your child.
Ask us to correct or update your details if they are incomplete or inaccurate.
Request deletion of your data where it is no longer needed for school transport or where we are not required to retain it for legal or safety reasons.
Object to or request restriction of certain types of processing, where the law allows.
Withdraw your consent to specific uses of your data. Please note that if you withdraw consent for key processing activities, this may affect our ability to provide or continue the school transport service.

To exercise any of these rights, please contact School Wheels using the details provided in the Contact Details section below. We may need to verify your identity before acting on your request to help protect student safety and prevent unauthorised access to data.

9. Children’s Data & Student Safety

Our services are designed for students, but we collect personal data from parents and guardians. Children’s data is collected and used only for the purpose of providing safe school transport, such as planning routes, confirming who is authorised to pick up a child, and ensuring that students reach school and home safely. You can read more about how we keep students safe on our school transport safety information page.

We do not use children’s personal details for marketing, advertising, or public display. Information such as names, addresses, school details, and route information is kept confidential and is shared only with authorised staff and drivers who need it to perform their duties and to support student safety during every journey, in line with our School Wheels service standards and safety commitments.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements, or best practices in data privacy and safe school transport. When we make important changes, we will update the policy on our website and, where appropriate, inform parents and guardians through direct communication such as messages or notices. Any updates will continue to apply to all School Wheels services described on our About Us, School Transport Routes in Goa, Safety, and Enrol pages.

The “Last updated” line at the end of this page will show when this Privacy Policy was most recently revised.

11. Contact Details

If you have any questions about this Privacy Policy, our data privacy practices, or how we handle information in connection with the School Wheels school transport service, please contact us:

Email: Schoolwheelss@gmail.com
Call: +91-9823310385

When you contact us regarding privacy or data-related matters, please include your name, your child’s name, and the school name so that we can respond accurately and promptly. For questions about using our service, routes, or how to get started, you can also refer to our About Us, School Transport Routes in Goa, and Enrol pages.

Last updated: [05/05/2026]